Real-time communication is at the core of any thriving community and the Internet is no exception, despite its enormous size. When you think about how big the internet is, how many people are using it at any point in time and also how highly distributed an environment the Internet is the concept of real time communication and in fact even the concept of a community can be difficult to grasp but that is most definitely becoming a fundamental part of the Internet.
When you think about it, a sense of community is really the one element that was missing from the Internet – that closeness has been the most difficult part of a traditional social environment to replicate on the Internet. People no longer want to browse the Internet anonymously though, we want to interact with others whilst we are online, we want to meet new friends, we want to speak to store owners, we want instant support for every online service that we use no matter what time of day it is and ultimately we want to be part of the community that is the Internet.
The truth in this is very apparent when you think about how many websites now provide “Live support” options – this signified the beginning of real time communication online and really showed how retailers and service providers were answering the call of their customers in terms of real time interaction and support.
This concept has now moved on to a point where people want constant and real time interaction whilst online – not just an option to reach out when required but to visit a website and immediately see other people who are on the site – whether they are the site administrators, support staff or just other visitors to the site.
Many companies are starting to put various types of online communities together as they begin to understand the importance of this change – many providers are using BuddyPress which basically turns WordPress into an online community platform, whilst others are using more complex CMS systems such as Joomla. However there is still a lack of real time chat tools for these platforms, especially ones that provide a seamless experience for the user.
Luckily there is a great tool out there called Flyzoo which allows you to add a chat to your BuddyPress or Joomla community – this tool is very well priced and means that now any website owner can integrate real time chat with their website – whether this is for the sole purpose of building a community, for support purposes or simply to encourage interaction from users. With Flyzoo there is no excuse for webmasters looking to implement this type of technology and pretty soon it is likely to become the norm.