troubleshooting

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15 12, 2014

Cryptolocker copycat virus alert

By |2014-12-29T11:42:32+00:00December 15th, 2014|Troubleshooting|Comments Off on Cryptolocker copycat virus alert

On Friday we had a call from a client who had opened an email proporting to be from HM revenue and customs, the email contained a zip file, within which was what looked like a PDF document, but was labeled as an “application”. Due to the suspicious nature of this email and its content, we had the machine shutdown for a security check. Once the machine was cleared we took [...]

15 12, 2014

Server 2003 shadow copy access denied due to insufficient file permissions

By |2014-12-29T11:46:16+00:00December 15th, 2014|Troubleshooting|Comments Off on Server 2003 shadow copy access denied due to insufficient file permissions

I had a situation today where I needed to restore some files via shadow copy from a server that had already been demoted from its domain. The folder in question was only accessible by a handful of domain users, and because it was no longer joined to the domain, I could not access the folder from shadow copy at all and was receiving a shadow copy access denied error. I then [...]