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15 12, 2014

Cryptolocker copycat virus alert

By |2014-12-29T11:42:32+00:00December 15th, 2014|Troubleshooting|Comments Off on Cryptolocker copycat virus alert

On Friday we had a call from a client who had opened an email proporting to be from HM revenue and customs, the email contained a zip file, within which was what looked like a PDF document, but was labeled as an “application”. Due to the suspicious nature of this email and its content, we had the machine shutdown for a security check. Once the machine was cleared we took [...]

15 12, 2014

Skype Disk I/O error

By |2014-12-29T11:43:39+00:00December 15th, 2014|Troubleshooting|Comments Off on Skype Disk I/O error

I came across a very strange issue with Skype recently - Sometimes it would fail to log in completely, and sometimes it would come up with a skype disk I/O error. Of course I checked the health of the hard drive first, assuming that some bad sectors could be causing this – but no, the hard drive had 100% health, no disk errors in the event log either, so I ruled [...]

15 12, 2014

Server 2003 shadow copy access denied due to insufficient file permissions

By |2014-12-29T11:46:16+00:00December 15th, 2014|Troubleshooting|Comments Off on Server 2003 shadow copy access denied due to insufficient file permissions

I had a situation today where I needed to restore some files via shadow copy from a server that had already been demoted from its domain. The folder in question was only accessible by a handful of domain users, and because it was no longer joined to the domain, I could not access the folder from shadow copy at all and was receiving a shadow copy access denied error. I then [...]

15 12, 2014

windows 7 remote desktop will not accept credentials

By |2014-12-29T11:47:26+00:00December 15th, 2014|Troubleshooting|Comments Off on windows 7 remote desktop will not accept credentials

I had a very weird problem today (well last night and I gave up on it) where I had just loaded a fresh copy of windows 7 professional, and wanted to set up a remote desktop connection to another computer. Unfortunately remote desktop will not accept credentials – I tried the credentials on their own, I tried with the format DOMAIN\user, I tried with the NETBIOS name (because the domain name [...]